INTERNATIONAL INDICATOR-BASED APPROACHES TO EVALUATING DIGITAL HRM IN THE PUBLIC SECTOR: EVIDENCE FOR KAZAKHSTAN

Rymkul Ismailova; Anel Uspanova

doi:10.55956/NZWL5890

Authors

Rymkul Ismailova Astana IT University
Anel Uspanova Astana IT University

DOI:

https://doi.org/10.55956/NZWL5890

Keywords:

digital government; e-HRM; human resource management; indicator-based benchmarking; Human Capital Index; Digital Government Index; Kazakhstan.

Abstract

The digital transformation of public administration increasingly extends beyond the digitalization of public services and encompasses internal managerial functions, including human resource management. Despite the widespread adoption of electronic HR systems (e-HRM) in the public sector, approaches to assessing their effectiveness remain underdeveloped and are often reduced to technical or process-based indicators. This article proposes an indicator-oriented approach to evaluating digital HRM as a mechanism for building the state’s managerial and institutional capacity, based on cross-country comparative analysis, interpretation of indicator dynamics, and identification of stable patterns of digital performance. Drawing on international digital government indices (the UN E-Government Development Index, the OECD Digital Government Index, and the IMD World Digital Competitiveness Ranking), the study identifies HR-related mechanisms that underpin consistently high digital transformation outcomes. The findings show that the effectiveness of digital HRM is reflected indirectly through indicators of human capital, capacity to deliver digital services, institutionalization of data-driven governance, and readiness for future changes. The results are used to formulate analytically grounded implications for developing a context-sensitive framework for evaluating digital HRM and setting managerial priorities for digital transformation in the public sector of the Republic of Kazakhstan.

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INTERNATIONAL INDICATOR-BASED APPROACHES TO EVALUATING DIGITAL HRM IN THE PUBLIC SECTOR: EVIDENCE FOR KAZAKHSTAN