A MULTIDIMENSIONAL MODEL FOR EVALUATING THE EFFICIENCY OF ONLINE CITIZEN ENGAGEMENT IN PUBLIC GOVERNANCE

Gulbanu Yegenbergenova; Gaukhar  Yeshenkulova

doi:10.55956/UHGS3870

Authors

Yegenbergenova Gulbanu Astana IT University, Astana, Kazakhstan
Yeshenkulova Gaukhar Astana IT University

DOI:

https://doi.org/10.55956/UHGS3870

Keywords:

online citizen engagement , digital public governance, public sector efficiency, transaction costs, institutional adaptation, public value, e-participation, conceptual model

Abstract

The article examines theoretical approaches to evaluating online citizen engagement within the system of public governance. Based on a systematic review of academic publications, the fragmentation of existing evaluation models of digital participation is identified. Key groups of indicators characterizing technical, organizational, and societal dimensions of efficiency are determined. It is established that the reduction of transaction costs in digital interaction creates conditions for improving administrative performance and generating public value. A multidimensional conceptual model integrating technological, institutional, and socio-economic parameters of online citizen engagement evaluation is developed. The proposed structure enables digital participation mechanisms to be interpreted as instruments for enhancing the economic and institutional efficiency of the public sector and may serve as a basis for further operationalization of indicators and empirical verification.

Author's detail

Yegenbergenova Gulbanu , Astana IT University, Astana, Kazakhstan

Master’s student

Yeshenkulova Gaukhar , Astana IT University

Candidate of Economic Sciences, Professor

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A MULTIDIMENSIONAL MODEL FOR EVALUATING THE EFFICIENCY OF ONLINE CITIZEN ENGAGEMENT IN PUBLIC GOVERNANCE